Terms of Services

Cold Lava Crystal Healing LLP, a company incorporated under the Companies Act, 2013 with its registered office at 201 Mam Trilok, V B Phadke Marg Mulund East, Mumbai 400081, India, is the owner and operator of the website www.coldlavastudio.com (“Website”) and the registered owner of the brand name Cold Lava Studio. Cold Lava is  engaged in the business of Providing Holistic Life solutions via Crystal Healing, Tarot Card Reading and alternative medicine practices. media, entertainment, sports and celebrity management related services and in the manufacturing and/or marketing consumer products such as personal care products, skincare products, cosmetics products etc. Cold Lava Crystal Healing LLP engages in the business of sales of Crystal Bracelets and other Crystal Products vis-à-vis its Website.

This Website displays certain goods for sale for the purpose of Self Use and Gifting.  You agree that as a visitor of the Website or as a person purchasing Products, you will be governed by the terms and conditions contained herein (“Terms and Conditions”) along with the Privacy Policy, Shipping and Delivery Policy and Cancellation and Refund Policy, any modifications or amendments made thereto. You unequivocally agree that these terms and conditions constitute a legally binding agreement between you and Cold Lava Crystal Healing LLP.

You agree that Cold Lava Crystal Healing LLP retains the sole and exclusive right to amend or modify the Terms and Conditions without any prior permission or intimation to you and you expressly agree that any such amendments or modifications shall come into effect immediately and shall be binding on you. You have a duty to periodically check the Terms and Conditions and stay updated on their provisions and requirements. If you continue to use the Website following such a change, you will be deemed to have consented to any and all amendments/ modifications made to the Terms and Conditions.

If you have any questions with respect to the Terms and Conditions, please contact Coldlavastudio@gmail.com

Contract of Sale

Listing and display of a Product(s) by Cold Lava Studio on the Website is our invitation to you to make an offer for purchase of such a Product(s). Likewise, the placement of an Order on the Site by you is your offer to buy the Product(s) from us.

Once you have placed an Order with us for purchase of a Product(s), you will receive an e-mail from Cold Lava Studio confirming receipt of your Order and containing the details of your Order (“Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your Order and does not signify our acceptance of your offer. 

We only accept your offer and conclude the contract of sale for a Product(s) ordered by you, when the Product(s) is/are shipped or dispatched to you and an e-mail confirmation is sent to you that the Product(s) has/have been shipped or dispatched to you (“Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason whatsoever before shipping the Product(s). 

If your Order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package.   Each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation. 

Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your internal/personal purpose and not for re-sale or business purposes. You can cancel your Order for a Product(s) as per our Returns and Cancellation Policy. 

Fulfilment of all Orders placed on the Website are subject to the availability of such Product(s), our acceptance of your offer as per the above and your continued adherence to the Terms and Conditions. 

You agree that you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction(s) through this Website.

Accuracy of content 

Cold Lava Studio has taken utmost care in the preparation of the content of this Website which is based on detailed research and deep study with years of study and practice by the Founders. Products have been fairly described. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the Products that appear on the Site. However, as the actual image you see will depend on your monitor, we cannot guarantee that your monitor’s display of any image will accurately reflect the colour, texture and general appearance of the Product on delivery. The Product pictures are indicative and may not match exactly with actual Products.

Cold Lava Crystal Healing LLP disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. Cold Lava Crystal Healing LLP shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

Personal Information 

As part of the registration process on the Website, Cold Lava Crystal Healing LLP shall collect certain personally identifiable information about you. Cold Lava Crystal Healing LLP respects the sensitivity of the information provided by you and we appreciate your trust in us. In this regard, Cold Lava Crystal Healing LLP has formulated the Privacy Policy, setting out the manner in which your information is collected, stored, processed, used and disclosed. If you object to the terms of our Privacy Policy, please do not use or access the Website. For more information, please refer to the Privacy Policy.

Account & Registration

All Customers have to register on our Website by creating an account and login to the same  to place for placing Orders on the Website. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by the Website at the time of creating the account.

You agree to keep your account and registration details current and correct for communications related to your purchases from the Website. If you provide any information that is untrue, inaccurate, not current or, incomplete, Cold Lava Crystal Healing LLP reserves the right to indefinitely suspend, terminate or block access to / of your account  from with the Website and refuse to provide you with access to the Website. Cold Lava Crystal Healing LLP does not undertake any responsibility to evaluate the accuracy of the information provided by you. You understand that you may come across content on the Website which may be indecent, objectionable or offensive to you. You agree not to hold Cold Lava Crystal Healing LLP liable for any such content, including but not limited to any loss or damage of any kind incurred by you due to any errors in the content available on the Website. You agree to waive all and any rights to initiate claims against Cold Lava Crystal Healing LLP for violations of use of intellectual property, rights of privacy and publicity etc.

You understand that Cold Lava Crystal Healing LLP has the right but not the obligation to remove any content on the Website. Cold Lava Crystal Healing LLP reserves the right to delete or retain any content on the Website at its sole discretion.

Please note that you shall be responsible for maintaining the confidentiality of your login ID and password and you shall be responsible for all activities that occur under your login ID and password. In case of any unauthorized use of your account  or of any other security breach, kindly reach out to our customer care center by sending an email on coldlavastudio@gmail.com

 immediately. Cold Lava Crystal Healing LLPshall not be liable for any unauthorised use of your account or any other security breach.

You agree to indemnify the Indemnified Parties for any losses suffered or incurred by them or any other Customer due to unauthorized use of their account or resulting from your failure to keep your account Information safe, secure and confidential.

Pricing 

The pricing information relating to the Product(s) shall be as disclosed to you at the time of your Order. All pricing information on the Website is in Indian Rupees. All prices are displayed inclusive of GST. Please note that the pricing of Product(s) is subject to fluctuations and adding Product(s) to your shopping cart is not a guarantee of Product(s) being available at the same price, in case the Order is not placed immediately after adding the Product(s) to the shopping cart. Transactions through the Website may be subject to a delivery charge where the minimum Order value is not met. You will be informed of such delivery charges at the stage of check-out. 

Payments

Payments can be made by Credit Card, Debit Card, Net Banking, Cash-on-delivery or other payment gateways or other payment options such as PayTm, RuPay etc which may be available on the Website. You will be informed about the modes of payment that are available at the time of placing the Order. You might be required to provide your credit or debit card details to the approved payment gateways while making the payment.

You agree, understand and confirm that the credit/debit card details or other financial details provided by you for availing of services on the Website will be correct and accurate.

You shall not use any credit /debit card or other financial facility which is not lawfully owned/obtained by you or where you do not have the express authority from the owner to use the same. You also understand that any financial information submitted by you is not stored by the Website.

Cold Lava Crystal Healing LLP shall neither be liable for any credit/debit card fraud, nor shall it be liable for any unauthorized use of your debit/credit card for placing an Order. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you. You will be solely responsible for the security and confidentiality of your credit/debit card details.

Upon successfully placing the Order, you will receive an confirmation of your Order Confirmation, as set out hereinabove. In the event that your payment is successful, but you do not receive an Order confirmation from us, please reach out to us (refer to the “Contact Us” portion of the Website).

Cold Lava Crystal Healing LLP will not be responsible if the bank or payment service provider declines the payment transaction initiated by you. Please note that payment/gateway services offered by third parties would be subject to the terms and conditions specified by such third parties.

Cold Lava Crystal Healing LLP shall not be responsible if an Order is not registered or is lost due to any network problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the Customer and the Bank/ Financial institution without involving Cold Lava Crystal Healing LLP.

Intellectual Property

Unless expressly indicated otherwise, Cold Lava Crystal Healing LLP, its affiliates, its suppliers and licensors expressly own and reserve all intellectual property rights in relation to the contents of the Website including, without limitation, any and all rights, title and interest in and to copyrights, trademarks, trade names, service marks, designs, know-how, trade secrets, goodwill, text, images, illustrations, icons, photographs, music clips, video clips, programs, Products, processes, technology, content and other media and materials, which appear on this Website (“Intellectual Property”).

Access to this Website does not confer and shall not be considered as conferring upon anyone any license to use any of Cold Lava Crystal Healing LLP’s Intellectual Property. All rights, including copyright, in relation to the Intellectual Property are owned by or licensed to Cold Lava Crystal Healing LLP . Any use of this Website and/or Intellectual Property, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Cold Lava Crystal Healing LLP and will be legally Challenged. .

You may not modify, distribute or re-post any of the Intellectual Property of this Website for any purpose. Access to this Website does not authorize you to use the Intellectual Property in any manner. 

The names and logos and all related Product(s) and service names, design marks and slogans are the trademarks or service marks of Cold Lava Crystal Healing LLP.

Cold Lava Crystal Healing LLP grants you a limited permission to access and make personal use of the Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cold Lava Crystal Healing LLP . This permission does not include any resale or commercial use of this Website, any collection and use of any Product listings, descriptions, or prices, any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of Cold Lava Crystal Healing LLP . You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of the Website or of Cold Lava Crystal Healing LLP and its affiliates. You may not use any meta tags or any other “hidden text” utilizing the Website’s or Cold Lava Crystal Healing LLP name or trademarks. Any unauthorized use terminates the permission or license granted by Cold Lava Crystal Healing LLP. 

All software used on this Website are the property of Cold Lava Crystal Healing LLP or its licensees and suppliers and are protected by Indian and international copyright laws. The Intellectual Property and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Intellectual Property on this Website are strictly prohibited. The compilation (meaning the collection, arrangement and assembly) of all Intellectual Property on this Website is the exclusive property of Cold Lava Crystal Healing LLP and is also protected by Indian and international copyright laws. 

Any Intellectual Property identifying Cold Lava Crystal Healing LLP or its Products or services are the intellectual property of Cold Lava Crystal Healing LLP . The Intellectual Property may not be used in connection with any product that is not offered by Cold Lava Crystal Healing LLP, in any manner that is likely to cause confusion among Customers or in any manner that disparages or discredits Cold Lava Crystal Healing LLP.

Indemnity 

You agree to defend, indemnify and hold harmless Cold Lava Crystal Healing LLP , its owners, licensee, affiliates, group companies (as applicable) and their respective employees, directors, shareholders, officers, agents and their successors and assigns (“Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of your actions or inactions including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms and Conditions or arising out of your violation of any applicable laws and regulations, infringement of intellectual property rights, non-payment of statutory dues and taxes, libel, defamation, violation of rights of privacy, or loss of service by other subscribers attributable to you.

This clause shall survive the termination of your legal relationship with Cold Lava Crystal Healing LLP. 

Grievance Redressal 

You may submit any grievance with respect to the Website or the Products, including with respect to any abuse on the Website, or any discrepancies or grievances with respect to access or usage of the Website in violation of the Terms and Conditions by any person on the following: 

E-mail ID: Coldlavastudio@gmail.com

WhatsApp: 8850040474

Severability

If any part of these Terms and Conditions is declared to be invalid and/or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be replaced by a valid, enforceable provision that is most similar to the intent the original provision and the remainder of the Terms and Conditions shall continue to be valid and in force. Unless otherwise specified, these Terms and Conditions, Privacy Policy, Returns and Refund Policy, Shipping and Delivery Policy constitute the entire agreement between you and Cold Lava Crystal Healing LLP with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.

Cold Lava Crystal Healing LLP’s  failure or omission to act with respect to any breach committed by you or others does not waive its right to act with respect to any subsequent breach. You understand that the use of this Website and the Terms and Conditions contained herein do not create any agency, affiliation, or any form of a joint venture between you and Cold Lava Crystal Healing LLP as creating any agency, partnership, affiliation, joint venture or other forms of joint enterprise between us.